Privacy Policy for Lotti Aesthetics & Wellness

Effective Date: January 1, 2025

Lotti Aesthetics & Wellness (“Lotti,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, including Protected Health Information (PHI), in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the Utah Consumer Privacy Act (UCPA), and other applicable privacy laws.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, date of birth, payment information.  We collect phone numbers for SMS reminders per TCR guidelines.
• Health Information (PHI): Medical history, treatment details, appointment records, and other health-related information required for your care.
• Technical Information: IP address, browser type, operating system, device information.
• Cookies and Tracking Data: We may use cookies, analytics, and similar tracking technologies to improve your experience on our website. You can disable cookies in your browser settings.

How We Use Your Information

We may use your personal and PHI information for the following purposes:

• To provide treatment, care, and related wellness services
• To schedule appointments and communicate with you
• To manage internal operations and improve our services
• To comply with legal and regulatory requirements
• To send appointment reminders, wellness updates, or promotional messages (you may opt out at any time)
• To process payments and fulfill your requests efficiently
• Ensure the safety and security of our services and your personal information.
• Comply with any legal obligations that apply to the business.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We do not use your personal data for targeted advertising. We may share your information with the following trusted parties:

• Healthcare providers and staff involved in your care
• Technology service providers (e.g., scheduling platforms, analytics tools)
• Legal or regulatory authorities, when required by law

Data Security

We take your data security seriously and implement reasonable administrative, technical, and physical safeguards to protect your personal and health information. This includes secure servers, encryption, access controls, and staff training.

Your Rights

You have the following rights regarding your personal and health information:

• Access: Request access to your PHI or personal data.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, to the extent permitted by law. (We may be required to retain certain health records under HIPAA.)
• Portability: Request a portable copy of your personal information.
• Restrictions: Request limits on how your PHI is used or shared.
• Accounting of Disclosures: Request a record of certain disclosures of your PHI.
• Opt-Out: Opt out of receiving marketing communications.

You also have the right to file a complaint with the U.S. Department of Health and Human Services if you believe your HIPAA privacy rights have been violated. If you would like to exercise any of these rights, please contact us at: info@lottiwellness.com

HIPAA Compliance and Authorizations

By scheduling an appointment with Lotti, the patient agrees to adhere to its cancellation and no-show policy. A minimum of 24 hours advance notice for appointment cancellations or rescheduling is required. In the event of a missed appointment or a late cancellation that does not comply with the foregoing notice period, the Patient agrees to the assessment of a no-show or late cancellation fee of $50.00, charged to the Patient’s credit card on file. All deposits collected for consultations are non-refundable.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Changes and clarifications will take effect immediately upon posting on our website. Continued use of our services or website after updates constitutes acceptance of the revised policy. Please check our website periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer at:
Email: office@lottiwellness.com
Address: 670 Shepard Ln Ste 102, Farmington, UT 84025
Phone: 801-877-1769

Thank you for trusting Lotti Aesthetics & Wellness with your personal information.